About Us

NewEase Tech Store is a qualified reseller of hubs, dockingstations, and other computer accessories authorized by Acer Gadget Inc. Specializing in top-notch hubs and dockingstations, we crafted to elevate your digital experience at home, in the office, and beyond. 

*This store is operated by third-party NewEase Tech authorized by Acer Gadget.

Customer Support

30-day money-back guarantee for any reason 
Enjoy peace of mind with our 30-day money-back guarantee. If, for any reason, you are dissatisfied with your Acer product within 30 days of purchase, return the undamaged item for a full refund.

12-month warranty for quality-related issues
For 12 months after the date of purchase,
we take care of all quality-related issues with a REPLACEMENT.
Reminder: Be sure to use your product as directed.

Free user support
Unsure about the optimal use of your Acer product? Contact our world-class support team for swift solutions.

Contact us

TRADING NAME: NewEase Tech Store

Email: NE_hub.service@acergadget.com 

BUSINESS ADDRESS:
8 Yaxing Road, Nankeng Community, Bantian Street
East Tower, Galaxy Twin Towers, Room 3302B-2
Shenzhen
Longhua District
Guangdong Province
518129
CN

 

United States Customer Service (English only)

Phone: +1 (978) 230-8895
Hours: Mon-Fri 9am - 6pm (EST)

United Kingdom Customer Service (English only)

Phone: +44 20 3868 3233
Hours: Mon-Fri 9am - 6pm (GMT)

Germany Customer Service (Supports English, German, Chinese)

Phone: +49 211 4187 3343
Hours: Mon-Fri 9am - 5pm (CET)

Australia Customer Service (Supports English, Chinese)

Phone: +61 451 8926 82
Hours: Mon-Fri 9am - 6pm (AEST)

Japan Customer Service (Supports Japanese, English, Chinese)

Phone: +81 90-9873-0969
営業時間: 月曜日〜金曜日 午前9時〜午後6時 (JST)

China Customer Service (Supports Chinese, English)

Phone: +0086 755 2899 5687
Hours: Mon-Fri 9:30am - 6:30pm (CST)