Shipping Policy

Free Shipping on Orders Over $39

We are pleased to offer free shipping for all orders over $49.

How long will delivery take?

Delivery typically takes 5-10 business days, depending on your location and the shipping method selected.

Where do we ship from?

All products are shipped from China where the factory is.

How will my order be shipped?

We use a variety of reliable shipping carriers, including USPS, UPS, and DHL, to ensure your products arrive safely and on time.

Order Processing Time

Orders are processed within 1-2 business days before being shipped. Please note that processing times may be longer during holidays or peak periods.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package’s progress.

I ordered multiple items. Will they be delivered together?

We do our best to ship all your items together. However, depending on the products, some may be shipped separately due to varying shipping methods. You will receive a shipping confirmation email for each item when it is dispatched.

Can I change the delivery address after the order has shipped?

Unfortunately, we are unable to change the shipping address once your order is in transit. However, you may cancel your order within 120 minutes of placing it and reorder with the correct information.

Please Note:

If you cancel your order after 2 hours, you may be responsible for return shipping fees.
If the wrong address is provided, resulting in lost or undeliverable packages, the customer is responsible for the loss. We will not replace or refund orders in such cases.

Holiday Shipping Delays

Please note that during peak holiday seasons, such as Black Friday and Christmas, shipping times may be longer due to high demand. We recommend placing your orders early to avoid delays.

What if the product I receive is different from what I ordered?

If you receive a product that differs from what you ordered, please contact our customer support at shopify@newease.cc for assistance.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been delivered to the shipping address provided. Please ensure that your delivery location is secure. If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly.

International Shipping

Currently, we only free ship within the U.S. If you want to ship to Canna or Europe, you need pay more $10 - $20 per package.

This shipping policy is designed to provide transparency and ensure a smooth and positive shopping experience for all of our customers.

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Works great.

It's works. Does what its meant to do.

Works good

Works good with USB C 4.0 ports. Got all the USB and HDMI connections of the hub working from my laptop. So, this hub can charge my laptop, connect to external storage, monitor, keyboard and mouse, all through a single USB C port. Works good.

Works well! (Possible issues with SD card reader but also might just be the card)

Works well and fast! Usually have my monitor plugged into this to use on another device, no lag issues or anything. I've noticed. Works well with my Windows 10 and 11 devices, but I can't check how the HDMI ports on the 10 work. Not very heavy, I will say the cable is a bit short, which is made worse by the inconvenient placement of the SD card slots, causing the card to rub against the table if I need to place it on its side.The only major issue I've had so far is the SD card reader. I'm unsure if it's the unit or if it's the card itself, but it gives me near constant connectivity issues. Not the biggest deal, though. I only really use it for listening to music, basically. And other than that, so far it works fine.

Great Starter Docking System

This docking station was my first pick for a working office setup. I used this setup for 8 months, twice a week, for 10 hours a day.If you plan on using this for lighter use, this docking station is perfect for dual monitors, keyboard, and mouse.Unfortunately, for prolonged use it is not the best long term solution. I had to upgrade the docking station because it put a lot of stress on the work laptop and caused it to overheat.Overall, this product is great for lighter use, is small, and ready to plug and play. Just be sure to have a usb-c adapter to provide power and you should be good to go!

You are Going to Need a Different Power Supply

The product is really nice. It works well with my laptop. It has plenty of ports, and I like that it allows you to use SD and micro-SD cards. The cable is a little short; I probably should have opted for the version with the longer cord that plugs into the laptop. The only issue that I have is that I could not use my OEM power supply with the device. The OEM power supply is rated at 65W; however, when I plugged it into the docking station, I kept getting a low charging warning. So, I had to plug my power supply directly into my laptop and plug the docking station into the Thunderbolt port. That solved the problem, for me. Otherwise, I like the docking station. It is compact and is capable of doing what I need it to do. I would recommend this product to anyone who would ask me.

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