Returns & Refunds

 

* This store and service is operated by third-party NewEase Tech authorized by Acer Gadget.

Introduction

NewEase committed to providing top-tier products that cater to our customers' needs. We understand the importance of trust in our brand, and thus, have designed this warranty and refund policy to ensure a smooth and hassle-free experience.

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. Ordering more than 10 units of a product will be considered a bulk order, which may have different refund terms. Upon receiving the item in NewEase's warehouse, the refund process commences.

All returned products should be in original packaging and include all accessories. Specific promotional considerations apply as outlined. For non-quality-related claims, the buyer covers shipping. Only the product's cost is refunded. Returns may be rejected if not meeting the specified conditions.

Returning an Item

Reach out to NewEase customer support to initiate the return, providing the reason and proof of order. Our team will share the return address within 24 working hours. Send a return notification to NewEase with the courier's name and tracking number.

Warranty Claims for Quality-Related Issues

All defects on items sold directly by NewEase or authorized resellers are covered by an extensive warranty.

Warranty is country-specific and void if items are taken outside the country of purchase.

Replacements are either factory refurbished models of equal value or new items. A partial refund may be provided based on device usage.

Warranty claims require sufficient proof of purchase and may involve returning the item for inspection.

Not Covered Under Warranty

  • Products without proof of purchase
  • Lost/stolen products
  • Items outside their warranty period
  • Non-quality issues after 30 days
  • Products from unauthorized resellers

Shipping Costs

Buyers cover shipping costs in various situations, such as returning products for non-defect reasons or warranty claims on items taken outside the original country of purchase.

NewEase's Responsibility

We are not liable for the loss of data from our products or for the return of personal items sent. For items returned with our prepaid shipping label, NewEase assumes responsibility for damage or loss during transit.

Thank you for choosing NewEase. We appreciate your trust.