FAQs
How do I activate my product warranty? +
You can activate your product warranty by filling out the form on our website. Just enter your name, and email address, order number, then click the 'Activate Warranty' button.
What does the warranty cover for my product?+
Our warranty covers any manufacturing defects or malfunctions under normal usage conditions. This includes issues with the hardware components but does not cover damages caused by accidents, misuse, or unauthorized modifications.
How long is the warranty period?+
All our products come with a one-year standard warranty. However, you can extend it to two years by activating your warranty on our website.
What is the benefit of extending the warranty? +
By extending the warranty, you not only get an additional year of coverage but also enjoy our exclusive 'replacement over repair' service. This means if your product encounters any issues, we will replace it rather than repair it, ensuring minimal inconvenience.
What information do I need for a future warranty claim? +
For any warranty claims, you will need to provide your name and the order number associated with the purchase of your product.
Is the warranty transferable to a new owner if I sell the product?+
No, the warranty is only valid for the original purchaser and is not transferable.
How do I get service under the warranty? +
If you encounter an issue with your product, please contact our customer support team with your warranty details and a description of the issue. We will guide you through the process of getting your product serviced.
Are there any costs involved in claiming the warranty? +
Warranty services are generally provided at no additional cost. However, if the issue falls outside the scope of the warranty (like accidental damage), there may be a service charge.
