Process a Warranty

Contact Us - NewEase Tech Store Self-Service Warranty and Inquiry

We're committed to providing you with exceptional service for all your choosing our products bought from NewEase Tech Store. Our Self-Service Warranty and Inquiry Page is designed to offer you the quickest and most efficient support for any issues or queries you might have regarding your product.

Key Services Offered:

  1. Automated Warranty Tracking: Our system seamlessly tracks the warranty status of all products bought from NewEase Tech Store.
  2. Warranty Confirmation: Easily find your product's specific warranty duration either in the packaging materials or on our self-service page. Our customer support team is also available via email for any queries.

How to Reach Us:

  • Feedback Form: If you're experiencing any defects within your product's warranty period, simply fill out our feedback form below. We're here to assist you with any issue.
  • FAQs and Troubleshooting: Before submitting a warranty claim, save time by checking common issues on our FAQ page or consulting your product's manual.
  • Contact Information: For further assistance, please contact our customer support team via email. We value your time and appreciate the information you provide.

Warranty Information Checklist:

  • Order ID/Number: Please have your order ID or number ready, available in your purchase account's order history.
  • Model Number: This helps us identify your product accurately and can be found in your order history, on the product's packaging, or in the manual.
  • Order Invoice: If possible, provide the order invoice from your purchase account's order history for a smoother service experience.

Important Note: In certain cases, We may request the return of the defective item for a quality inspection before proceeding with a replacement.

Thank you for choosing NewEase. We are dedicated to ensuring your satisfaction and a superior customer experience.